Help and support
Getting started
- Create your account and confirm your email using the code you receive.
- Sign in with your password, then the new verification code.
- Choose a workspace. Its owner can activate a key or request an eligible trial.
- Use the same account in the app to access the same subscription.
Code not received?
Check the email address and spam folder, and wait before resending. Use only the latest code and keep the verification page open.
Activation not showing?
Refresh your subscription first and check the selected workspace. Do not buy a replacement key solely because a response was interrupted.
Password recovery
Use “Forgot password” on the sign-in page. Keep your previous password if possible to recover the router credential vault in the app.
Before contacting support
Prepare the app version, platform, error time and steps. Do not send passwords, email codes or raw activation keys.
The official support address will be confirmed before public sales open.